Investor Services
Transforming investor journey through expertise and innovation
A tailor-made investor service solution designed exclusively for Alternate Investor Funds, we deliver 360° support – covering every aspect of the investor lifecycle with commitment and precision.
As your fund grows, so do the operational intricacies and investor expectations – making transparency, security, efficiency and regulatory compliance even more critical. Our comprehensive services, strengthened by our technological capabilities, robust reporting and seamless communication, reinforces customer trust and elevates fund efficiency. Integrated with our custody services, our investor service platform streamlines every AIF investor- related activity and offers holistic digital support – from onboarding to reporting.
Services Offered
Our systems, workflows and compliance frameworks are built to meet the unique operational needs of AIFs, earning us a strong reputation in the industry. Some of the services we offer are:
01
Smooth investor onboarding
Leveraging our expertise and in-house technology, we facilitate a hassle-free digital KYC and onboarding experience for AIF customers.
02
Unit issuance and
allotment
Our automated processes issue units to investors in a precise and timely fashion while maintaining a complete audit trail.
03
Adherence to
regulatory compliance
Robust automated processes ensure that AIF’s always remain compliant with SEBI (Securities and Exchange Board of India) regulations and reporting standards. We manage investor on-boarding, KYC/AML checks, and FATCA/CRS compliance with utmost diligence.
04
Transparent investor communication
Regular communication and sharing crucial updates with investors is central to our trust-building commitment. Complete transparency about fund structures, investment strategies, and risks is maintained at all times.
05
Reliable transaction support
As a trusted transaction-enabler, we facilitate accurate and timely processing of capital calls, distributions, and transfers. Clear documentation and updates are shared with the investors for every transaction.
06
NAV & performance reporting
Our in-house software helps investors to assess fund performance and make informed decisions through personalized reports and periodic statements. This includes detailed reporting on Net Asset Value (NAV), fund performance, fee breakdowns, and portfolio composition.
07
Capital account maintenance
Dedicated capital account statements are provided, reflecting contributions, distributions, and current positions with full audit trails, enhancing accountability and giving investors visibility of their investments.
08
Unwavering audit support
Backed by decades of experience and supported by an expert team, we simplify audit functions for AIFs. Services include coordination during fund audits to deliver a compliant and hassle-free experience.
09
Secure access & data privacy
Our secure investor portal allows stakeholders to access reports, account statements, and fund updates - anytime, anywhere. This is backed by enterprise-grade cybersecurity and data protection protocols for assured investor experience.
Key Features
Investing in AIF involves a higher degree of sophistication and trust. At Orbis, our finest resources serve as a bridge between the fund and investors ensuring open dialogues, transparent reporting and steadfast support – driving best-in-class investor experience.
- 01 Customized reporting formats based on investor requirements
- 02 Quarterly/Annual financial reports and investor letters
- 03 Real-time helpdesk support for investor queries
- 04 White-labelled portal integration