{"id":11031,"date":"2026-01-22T12:29:39","date_gmt":"2026-01-22T12:29:39","guid":{"rendered":"https:\/\/maddesigns.in\/demo\/orbis\/?page_id=11031"},"modified":"2026-03-04T05:03:38","modified_gmt":"2026-03-04T05:03:38","slug":"escalation-matrix","status":"publish","type":"page","link":"https:\/\/maddesigns.in\/demo\/orbis\/escalation-matrix\/","title":{"rendered":"Escalation Matrix"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11031\" class=\"elementor elementor-11031\">\n\t\t\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-ba9985a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"ba9985a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-extended \">\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6f3d773 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"6f3d773\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-deb61ac elementor-widget elementor-widget-image\" data-id=\"deb61ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"70\" height=\"70\" src=\"https:\/\/maddesigns.in\/demo\/orbis\/wp-content\/uploads\/2026\/01\/Group-292-4.png\" class=\"attachment-large size-large wp-image-10881\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5820cd5 elementor-widget elementor-widget-heading\" data-id=\"5820cd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Escalation Matrix<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n                <div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9e1983d pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"9e1983d\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap\">\r\n                     \r\n                    <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t        <section class=\"elementor-section elementor-top-section elementor-element elementor-element-57f9c01 elementor-section-boxed elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"57f9c01\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default \">\n                <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58aa75a pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"58aa75a\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n                <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fc86225 elementor-section-full_width elementor-section-height-default elementor-section-height-default pxl-row-scroll-none pxl-full-content-with-space-none pxl-bg-color-none pxl-section-overlay-none\" data-id=\"fc86225\" data-element_type=\"section\" data-e-type=\"section\">\n\n                \n                <div class=\"elementor-container elementor-column-gap-default \">\n                <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2ff46a1 pxl-column-none pxl-column-overflow-hidden-no\" data-id=\"2ff46a1\" data-element_type=\"column\" data-e-type=\"column\">\r\n        <div class=\"elementor-widget-wrap elementor-element-populated\">\r\n                     \r\n        \t\t<div class=\"elementor-element elementor-element-8c3d218 elementor-widget elementor-widget-heading\" data-id=\"8c3d218\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Escalation Matrix:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12886d7 elementor-widget elementor-widget-text-editor\" data-id=\"12886d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<style>\n    .contact-number {\n        white-space: nowrap;\n    }\n<\/style>\n<table style=\"border-collapse: collapse; width: 100%;\" border=\"1\" cellspacing=\"0\" cellpadding=\"10\">\n<thead style=\"background-color: #f2f2f2;\">\n<tr>\n<th>Details of<\/th>\n<th>Contact Person<\/th>\n<th>Address<\/th>\n<th>Contact No.<\/th>\n<th>Email Id<\/th>\n<th>Working Hours<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Customer Care<\/strong><\/td>\n<td>Aparna Mishra<\/td>\n<td>4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India<\/td>\n<td class=\"contact-number\">+91 9137246078<\/td>\n<td><a href=\"mailto:aparna.mishra@orbisfinancial.in\">aparna.mishra@orbisfinancial.in<\/a><\/td>\n<td>Mon \u2013 Fri; 9:15 a.m. to 6:15 p.m.<\/td>\n<\/tr>\n<tr>\n<td><strong>Head of Customer Care<\/strong><\/td>\n<td>Avanit Kumar Singh<\/td>\n<td>Vaibhav Chambers, 07th Floor, Bandra-Kurla Complex, Bandra (East), Mumbai \u2013 400051, India<\/td>\n<td class=\"contact-number\">+91 9076040107<\/td>\n<td><a href=\"mailto:avanit.singh@orbisfinancial.in\">avanit.singh@orbisfinancial.in<\/a><\/td>\n<td>Mon \u2013 Fri; 9:15 a.m. to 6:15 p.m.<\/td>\n<\/tr>\n<tr>\n<td><strong>Compliance Officer<\/strong><\/td>\n<td>Ashwani Kumar<\/td>\n<td>4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India<\/td>\n<td class=\"contact-number\">+91 9871554457<\/td>\n<td><a href=\"mailto:ashwani.kumar@orbisfinancial.in\">ashwani.kumar@orbisfinancial.in<\/a><\/td>\n<td>Mon \u2013 Fri; 9:15 a.m. to 6:15 p.m.<\/td>\n<\/tr>\n<tr>\n<td><strong>CEO<\/strong><\/td>\n<td>Shyam Sunder Basudeo Agarwal<\/td>\n<td>4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India<\/td>\n<td class=\"contact-number\">022-40776570<\/td>\n<td><a href=\"mailto:shyam.agarwal@orbisfinancial.in\">shyam.agarwal@orbisfinancial.in<\/a><\/td>\n<td>Mon \u2013 Fri; 9:15 a.m. to 6:15 p.m.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2f61be elementor-widget elementor-widget-text-editor\" data-id=\"e2f61be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In absence of response\/complaint not addressed to your satisfaction, you may lodge a complaint with NSDL at\u00a0<\/span><a href=\"https:\/\/www.epass.nsdl.com\/complaints\/websitecomplaints.aspx\"><span style=\"font-weight: 400;\">https:\/\/www.epass.nsdl.com\/complaints\/websitecomplaints.aspx<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><span style=\"font-weight: 400;\">or SEBI at\u00a0<\/span><a href=\"https:\/\/scores.gov.in\/scores\/Welcome.html\"><span style=\"font-weight: 400;\">https:\/\/scores.gov.in\/scores\/Welcome.html<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Please quote your Complaint Ref No. while raising your complaint at Depository\/ SEBI SCORES portal.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t            <\/div>\r\n        <\/div>\r\n        \t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Escalation Matrix Escalation Matrix: Details of Contact Person Address Contact No. Email Id Working Hours Customer Care Aparna Mishra 4A, OCUS Technopolis, Golf Club Road, Sector 54, Gurgaon 122001, Haryana, India +91 9137246078 aparna.mishra@orbisfinancial.in Mon \u2013 Fri; 9:15 a.m. to 6:15 p.m. Head of Customer Care Avanit Kumar Singh Vaibhav Chambers, 07th Floor, Bandra-Kurla Complex, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11031","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/pages\/11031","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/comments?post=11031"}],"version-history":[{"count":19,"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/pages\/11031\/revisions"}],"predecessor-version":[{"id":12294,"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/pages\/11031\/revisions\/12294"}],"wp:attachment":[{"href":"https:\/\/maddesigns.in\/demo\/orbis\/wp-json\/wp\/v2\/media?parent=11031"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}